ITIL® Foundation – Exam Test – Q179

Which of the following activities are performed by a desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes

A. All of the above
B. 1,2 and 3 only
C. 2 and 4 only
D. 3 and 4 only

B. 1,2 and 3 only