Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record
A. 1 only
B. 2only
C. Both of the above
D. Neither of the above
Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record
A. 1 only
B. 2only
C. Both of the above
D. Neither of the above