ITIL® Foundation – Exam Test – Q247

What BEST defines serviceability?

A. How quickly a service or component can be restored to normal working order
B. How long a service or component can perform its agreed function without failure
C. The ability of a third-party supplier to meet the terms of its contract
D. The part of the business process that is critical to providing the service

C. The ability of a third-party supplier to meet the terms of its contract