ITIL® Foundation – Exam Test – Q258

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Testing the tool and training process managers on using the process
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process

A. Testing the tool and training process managers on using the process
D. Development or purchase of tools and deployment of the process