ITIL® Foundation – Exam Test – Q267

Which is the CORRECT activity to carry out the “How do we get there” phase of the Continual Service improvement approach?

A. Service and process improvement
B. Baseline assessments
C. Policy and governance review
D. Measurable targets

A. Service and process improvement

Note:

The answer was “B.Baseline assessments” in here before, but people told me that is wrong and it should be A for sure.