ITIL® Foundation – Exam Test – Q302

Which statement BEST describes the stakeholders in service management?

A. A stakeholder can only be the customer of a service
B. A stakeholder is any individual or group that has invested their money and time in the services
C. A stakeholder can only be the provider of a service
D. A stakeholder is any individual or group who has an interest in the management of the services

Correct Answer: D