ITIL® Foundation – Exam Test – Q500

What is the BEST description of the CSI register?

A. It is a record of all authorized changes and their planned implementation dates
B. It is a record of proposed improvement opportunities and the benefits that will be achieved
C. It is a record of new services to be approved by a customer, including proposed implementation dates
D. It is a record of completed improvements and the relevant customer satisfaction metric

Correct Answer: B