ITIL® Foundation – Exam Test – Q98

Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier’s abilities and requirements
4. User skill levels

A. The forward schedule of change
B. The service portfolio
C. A configuration management database (CMDB)
D. The service knowledge management system (SKMS)

D. The service knowledge management system (SKMS)