ITIL Foundation V4 exam practice – Question108

What is the CORRECT definition of service management?


A.
A set of specialized assets for transitioning services into the live operational environment
B. A set of specialized organizational capabilities for delivering value to customers in the form of services
C. The capability of supplier to deliver services to providers in exchange for money
D. The capability of service providers to minimize their costs without reducing the value of the services

Correct Answer: B