ITIL Foundation V4 exam practice – Question118

Which statement about the known error database (KEDB) is CORRECT?


A.
It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMDB) and contains workarounds
C. It is maintained by problem management and is used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem management

Correct Answer: C