ITIL Foundation V4 exam practice – Question144

Which is a purpose of the 'service level management' practice?


A.
To establish and nurture the links between the organization and its stakeholders
B. To ensure that the organizations suppliers and their performance are managed appropriately
C. To set clear business-based targets for service levels
D. To support the agreed quality of a service handling all agreed, user-initiated service requests

Correct Answer: C