ITIL Foundation V4 exam practice – Question82

Which statement about IT service management is CORRECT?


A.
It is performed by customers using a mix of IT systems, services and processes
B. It is performed by IT service providers using a mix of suppliers and their products
C. It is performed by the service desk using a mix of people, process and technology
D. It is performed by IT service providers using a mix of people, process and technology

Correct Answer: D