ITIL Foundation V4 exam sample – Question11

Which statement about service desks is CORRECT?


A.
The service desk should work in close collaboration with support and development teams
B. The service desk should rely on self-service portals instead of escalation to support teams
C. The service desk should remain isolated from technical support teams
D. The service desk should escalate all technical issues to support and development teams

Correct Answer: A


ADs