ITIL Foundation V4 exam practice – Question78

What should be done to determine the appropriate metrics for measuring a new service?


A.
Measuring the performance over the first six months, and basing a solution on the results
B. Asking customers to provide numerical targets that meet their needs
C. Asking customers open questions to establish their requirements

D. Using operational data to provide detailed service reports

Correct Answer: D

ITIL Foundation V4 exam practice – Question74

Which statement about costs is CORRECT?


A.
Costs imposed on the consumer are costs of service utility
B. Costs removed from the consumer are part of the value proposition
C. Costs imposed on the consumer are costs of service warranty
D. Costs removed from the consumer are part of service consumption

Correct Answer: B

ITIL Foundation V4 exam practice – Question71

Which activity is part of the 'continual improvement' practice?


A.
Identifying and logging opportunities
B. Delivering tactical and operational engagement with customers
C. Populating and maintaining the asset register
D. Providing a clear path for users to report issues, queries, and requests

Correct Answer: A