ITIL® Foundation – Exam Test – Q246

What should be documented as part of every process?

A. The process owner, process policy and set of process activities
B. The service owner, service level agreement and set of process procedures
C. The policy owner, operational level agreement and set of process steps
D. The service manager, service contract and set of work instructions

A. The process owner, process policy and set of process activities

Answer was D before, but it was wrong, A is the correct one.