ITIL® Foundation – Exam Test – Q248

In service design, which term describes services,technologies and tools?

A. People
B. Partners
C. Products
D. Processes

C. Products

Many designs, plans and projects fail through a lack of preparation and management. The implementation of ITIL service management as a practice is about preparing and planning the effective and efficient use of the four Ps: the People, the Processes, the Products (services, technology and tools) and the Partners (suppliers, manufacturers and vendors).