ITIL® Foundation – Exam Test – Q412

Which is the BEST definition of a Configuration Item (CI)?

A. An item of hardware or software registered in the asset database
B. A collection of information used to describe a hardware or software item
C. An asset, service component or other item that is, or will be, under the control of Configuration Management
D. Information recorded by the Service Desk when an Incident is reported

Correct Answer: C