ITIL® Foundation – Exam Test – Q462

Which of the following are responsibilities of a Service Level Manager?

(1) Agreeing targets in Service Level Agreements
(2) Designing the service so it can meet the targets
(3) Ensuring all needed contracts and agreements are in place

A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only

Correct Answer: B