ITIL® Foundation – Exam Test – Q491

Which areas are NOT measured by process KPIs?

1. Technology
2. Performance
3. Value
4. Compliance

A. 1, 2 and 3 only
B. 1, 2 and 4 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only

Correct Answer: D