ITIL® Foundation – Exam Test – Q523

Which is an example of how service automation assists service automation assists service management?

A. Customers can employ more sales staff during peak business periods
B. The capacity of services can be adjusted to respond to respond to variations in demand
C. Requests for new services can be authorized by anyone in service management
D. The capacity of the service desk can be reduced to prevent users contacting it at busy times

Correct Answer: B