ITIL® Foundation – Exam Test – Q548

What is the definition of a service improvement plan (SIP)?

A. A formal plan to implement improvements to a customer’s business processes
B. An input from availability management to service level management, detailing the service design plan
C. A formal plan to implement improvements to a service or process
D. An input from financial management for IT services to service level management, detailing the budget plan

Correct Answer: C