ITIL Foundation V4 Exam Questions and Answers sample tests – Question001

How are target resolution times used in the 'incident management' practice?

They are agreed, documented, and communicated to help set user expectations
B. They are established, reviewed, and reported to ensure that customers are happy with the service
C. They are initiated, approved, and managed to ensure that predictable responses are achieved
D. They are scheduled, assessed and authorized to reduce the risk of service failures

Correct Answer: A