ITIL Foundation V4 Exam Questions and Answers sample tests – Question005

Which statement about managing incidents is CORRECT?


A.
Low impact incidents should be resolved efficiently, making logging unnecessary
B. The 'incident management' practice should use a single process regardless of the impact of the incident
C. Low impact incidents should be resolved efficiently so the resource required is reduced
D. Incidents with the lowest impact should be resolved first

Correct Answer: C