ITIL Foundation V4 Exam Questions and Answers sample tests – Question025

What is the purpose of the 'incident management' practice?

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B. To capture demand for incident resolution and service requests
C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
D. To support the agreed service quality by effective handling of all agreed user-initiated service requests

Correct Answer: A