ITIL Foundation V4 Exam Questions and Answers sample tests – Question028

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate
and promote visibility'?

Restricting information about the improvement to essential stakeholders only
B. Increasing collaboration and visibility for the improvement
C. Involving customers after all planning has been completed
D. Engaging every stakeholder group in the same way, with the same communication

Correct Answer: C