ITIL Foundation V4 Exam Questions and Answers sample tests – Question052

A service offering may include goods, access to resources, and service actions. Which is an example of a
service action?

A mobile phone enables a user to work remotely
B. A password allows a user connect to a WiFi network
C. A license allows a user to install a software product
D. A service desk agent provides support to a user

Correct Answer: D