ITIL Foundation V4 Exam Questions and Answers sample tests – Question057

Which BEST describes the purpose of the 'improve' value chain activity?

To organize a major improvement initiative into several smaller initiatives
B. To make new and improved services and features available for use
C. To ensure a shared understanding of the vision and improvement direction for all products and services
D. To continually improve all products and services across all value chain activities

Correct Answer: D