ITIL Foundation V4 Exam Questions and Answers sample tests – Question059

What is the definition of a problem?

An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incidents
C. An incident for which a full resolution is not yet available
D. Any change of state that has significance for the management of a configuration item (CI)

Correct Answer: B