ITIL Foundation V4 Exam Questions and Answers sample tests – Question078

What is the definition of a known error?

An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incident
C. A problem that has been analyzed and has not been resolved
D. Any change of state that has significance for the management of a service or other configuration item (CI)

Correct Answer: C