ITIL Foundation V4 Exam Questions and Answers sample tests – Question086

What is the purpose of the 'problem management' practice?

To protect the information needed by the organization to conduct its business
B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and
managing workarounds and known errors
C. To align the organization's practices and services with changing business needs through the ongoing
identification and improvement of services
D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Correct Answer: B