ITIL Foundation V4 Exam Questions and Answers sample tests – Question091

Which statement about the 'change enablement' practice is CORRECT?


A.
Service requests are usually normal changes that can be implemented quickly without authorization
B. Emergency changes are changes that must be fully tested and fully documented prior to implementation
C. Standard changes are changes that need to be scheduled, assessed and authorized following a standard
process
D. Emergency changes are changes that must be implemented as soon as possible and therefore
authorization is expedited

Correct Answer: D