ITIL Foundation V4 Exam Questions and Answers sample tests – Question112

Which is a purpose of the 'service level management' practice?

To establish and nurture the links between the organization and its stakeholders
B. To ensure that the organization's suppliers and their performance are managed appropriately
C. To support the agreed quality of a service by handling all agreed, user-initiated service requests
D. To set clear business-based targets for service levels

Correct Answer: D