ITIL Foundation V4 Exam Questions and Answers sample tests – Question119

What is a service?

A possible event that could cause harm or loss, or make it more difficult to achieve objectives
B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the
customer having to manage specific costs and risks
C. A tangible or intangible deliverable of an activity
D. Joint activities performed by a service provider and a service consumer to ensure continual value co-
creation based on agreed and available service offerings

Correct Answer: B