ITIL Foundation V4 Exam Questions and Answers sample tests – Question158

Which statement about the 'continual improvement model' is CORRECT?

Organizations should work through the steps of the model in the sequence in which they are presented
B. The flow of the model helps organizations to link improvements to its goals
C. The model is applicable to only certain parts of the service value system
D. Organizations should use an additional model or method to link improvements to customer value

Correct Answer: A