ITIL Foundation V4 Exam Questions and Answers sample tests – Question187

What is included in the purpose of the `relationship management' practice?

Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders
B. Setting clear business-based targets so that the delivery of a service can be properly assessed
C. Creating collaborative relationships with key suppliers to uncover and realize new value
D. Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Correct Answer: A