ITIL Foundation V4 Exam Questions and Answers sample tests – Question209

Which is included in the purpose of the 'improve' value chain activity?

Ensuring the continual improvement of practices across all value chain activities
B. Ensuring that services continually meet expectations for quality, costs, and time to market
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring continual engagement and good relationships with all stakeholders

Correct Answer: C