ITIL Foundation V4 Exam Questions and Answers sample tests – Question212

Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the efficiency of manual processes.
4. It is important to understand the organization's objectives when assessing the impact of potential

1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4

Correct Answer: C