ITIL Foundation V4 Exam Questions and Answers sample tests – Question219

Which is a key element of the 'think and work holistically' guiding principle?

Assessing which procedures can be re-used when improving a service
B. Understanding the methods applicable to complex systems
C. Eliminating metrics which do not contribute to achieving an objective
D. Using technology for standard tasks to give people time for complex activities

Correct Answer: B