ITIL Foundation V4 Exam Questions and Answers sample tests – Question287

What is the definition of `service management'?

A result for a stakeholder enabled by one or more outputs
B. A formal description of one or more services, designed to address the needs of a target consumer group
C. Joint activities performed by a service provider and a service consumer to ensure continual value co-
D. A set of specialized organizational capabilities for enabling value for customers in the form of services

Correct Answer: D