ITIL Foundation V4 Exam Questions and Answers sample tests – Question303

What is the difference between the `incident management' and `service desk' practices?

Incident management resolves issues, service desk investigates the underlying causes of issues
B. Incident management restores service operation, service desk provides communication with users
C. Incident management manages interruptions to services, service desk monitors achieved service quality
D. Incident management resolves complex issues, service desk resolves simpler issues

Correct Answer: B