Tag: ITIL Foundation V4 Exam Questions and Answers sample tests

ITIL Foundation V4 Exam Questions and Answers sample tests – Question043

Which activity is part of the 'continual improvement' practice?


A. Identifying the cause of incidents and recommending related improvements
B. Authorizing changes to implement improvements
C. Logging and managing incidents that result in improvement opportunities
D. Making business cases for improvement action

Correct Answer: D

ITIL Foundation V4 Exam Questions and Answers sample tests – Question038

Which practice has the purpose of ensuring that the organization's suppliers and their performance are
managed appropriately to support the provision of seamless, quality products and services?


A. Release management
B. Supplier management
C. Service management
D. Relationship management

Correct Answer: B

ITIL Foundation V4 Exam Questions and Answers sample tests – Question034

Which is an activity of the 'problem management' practice?


A. Restoration of normal service operation as quickly as possible
B. Prioritization of problems based on the risk that they pose
C. Authorization of changes to resolve the cause of problems
D. Resolution of incidents in a time that meets customer expectations

Correct Answer: B