{"id":1871,"date":"2023-12-01T11:31:36","date_gmt":"2023-12-01T11:31:36","guid":{"rendered":"https:\/\/itilexamtest.com\/v4\/itil-foundation-v4-exam-questions-and-answers-sample-tests-question117\/"},"modified":"2023-12-01T11:31:36","modified_gmt":"2023-12-01T11:31:36","slug":"itil-foundation-v4-exam-questions-and-answers-sample-tests-question117","status":"publish","type":"post","link":"https:\/\/itilexamtest.com\/v4\/itil-foundation-v4-exam-questions-and-answers-sample-tests-question117\/","title":{"rendered":"ITIL Foundation V4 Exam Questions and Answers sample tests  &#8211; Question117"},"content":{"rendered":"<div class=\"question\">An SLA is a service level agreement. Which describes the &#039;watermelon SLA&#039; effect?<br \/>\n<br \/><strong><br \/>A.<\/strong> A single SLA defines target service levels for multiple customers, so every customer sees reports about<br \/>\n    other customers&#039; experiences<br \/>\n<br \/><strong>B.<\/strong> The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the<br \/>\n    customer is not satisfied<br \/>\n<br \/><strong>C.<\/strong> SLA targets change very frequently, so that each report includes new measures and trends cannot be<br \/>\n    analyzed<br \/>\n<br \/><strong>D.<\/strong> Introducing SLAs for a service enables customers to see that the service provider is doing a really good job,<br \/>\n    so this improves satisfaction<\/div>\n<p><\/p>\n<style> .hidden-div{ display:none } <\/style>\n<p>\t\t\t\t\t\t\t<button onclick=\"getElementById('hidden-div').style.display = 'block'\"> Show Answer <\/button> <button onclick=\"getElementById('hidden-div').style.display = 'none'\">Hide Answer<\/button><\/p>\n<div class=\"hidden-div\" id=\"hidden-div\"><span style=\"\"><\/p>\n<div class=\"answer\">Correct Answer: <strong>B<\/strong><\/div>\n<p><\/strong><\/span> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>An SLA is a service level agreement. Which describes the &#039;watermelon SLA&#039; effect? A. A single SLA defines target service levels for multiple customers, so every customer sees reports about other customers&#039; experiences B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[444],"tags":[445,121],"_links":{"self":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts\/1871"}],"collection":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/comments?post=1871"}],"version-history":[{"count":0,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts\/1871\/revisions"}],"wp:attachment":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/media?parent=1871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/categories?post=1871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/tags?post=1871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}