{"id":1980,"date":"2023-12-01T11:33:28","date_gmt":"2023-12-01T11:33:28","guid":{"rendered":"https:\/\/itilexamtest.com\/v4\/itil-foundation-v4-exam-questions-and-answers-sample-tests-question226\/"},"modified":"2023-12-01T11:33:28","modified_gmt":"2023-12-01T11:33:28","slug":"itil-foundation-v4-exam-questions-and-answers-sample-tests-question226","status":"publish","type":"post","link":"https:\/\/itilexamtest.com\/v4\/itil-foundation-v4-exam-questions-and-answers-sample-tests-question226\/","title":{"rendered":"ITIL Foundation V4 Exam Questions and Answers sample tests  &#8211; Question226"},"content":{"rendered":"<div class=\"question\">Which TWO types of competence are MOST important for service desk staff?<br \/>\n1. Knowledge of business processes<br \/>\n2. Collaboration skills<br \/>\n3. Advanced technical knowledge<br \/>\n4. Workflow design skills<br \/>\n<br \/><strong><br \/>A.<\/strong> 1 and 2<br \/><strong>B.<\/strong> 2 and 3<br \/><strong>C.<\/strong> 3 and 4<br \/><strong>D.<\/strong> 1 and 4<\/div>\n<p><\/p>\n<style> .hidden-div{ display:none } <\/style>\n<p>\t\t\t\t\t\t\t<button onclick=\"getElementById('hidden-div').style.display = 'block'\"> Show Answer <\/button> <button onclick=\"getElementById('hidden-div').style.display = 'none'\">Hide Answer<\/button><\/p>\n<div class=\"hidden-div\" id=\"hidden-div\"><span style=\"\"><\/p>\n<div class=\"answer\">Correct Answer: <strong>A<\/strong><\/div>\n<p><\/strong><\/span> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Which TWO types of competence are MOST important for service desk staff? 1. Knowledge of business processes 2. Collaboration skills 3. Advanced technical knowledge 4. Workflow design skills A. 1 and 2B. 2 and 3C. 3 and 4D. 1 and 4 Show Answer Hide Answer Correct Answer: A<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[444],"tags":[445,336],"_links":{"self":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts\/1980"}],"collection":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/comments?post=1980"}],"version-history":[{"count":0,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts\/1980\/revisions"}],"wp:attachment":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/media?parent=1980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/categories?post=1980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/tags?post=1980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}