{"id":2057,"date":"2023-12-01T11:34:47","date_gmt":"2023-12-01T11:34:47","guid":{"rendered":"https:\/\/itilexamtest.com\/v4\/itil-foundation-v4-exam-questions-and-answers-sample-tests-question303\/"},"modified":"2023-12-01T11:34:47","modified_gmt":"2023-12-01T11:34:47","slug":"itil-foundation-v4-exam-questions-and-answers-sample-tests-question303","status":"publish","type":"post","link":"https:\/\/itilexamtest.com\/v4\/itil-foundation-v4-exam-questions-and-answers-sample-tests-question303\/","title":{"rendered":"ITIL Foundation V4 Exam Questions and Answers sample tests  &#8211; Question303"},"content":{"rendered":"<div class=\"question\">What is the difference between the `incident management&#039; and `service desk&#039; practices?<br \/>\n<br \/><strong><br \/>A.<\/strong> Incident management resolves issues, service desk investigates the underlying causes of issues<br \/><strong>B.<\/strong> Incident management restores service operation, service desk provides communication with users<br \/><strong>C.<\/strong> Incident management manages interruptions to services, service desk monitors achieved service quality<br \/><strong>D.<\/strong> Incident management resolves complex issues, service desk resolves simpler issues<\/div>\n<p><\/p>\n<style> .hidden-div{ display:none } <\/style>\n<p>\t\t\t\t\t\t\t<button onclick=\"getElementById('hidden-div').style.display = 'block'\"> Show Answer <\/button> <button onclick=\"getElementById('hidden-div').style.display = 'none'\">Hide Answer<\/button><\/p>\n<div class=\"hidden-div\" id=\"hidden-div\"><span style=\"\"><\/p>\n<div class=\"answer\">Correct Answer: <strong>B<\/strong><\/div>\n<p><\/strong><\/span> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>What is the difference between the `incident management&#039; and `service desk&#039; practices? A. Incident management resolves issues, service desk investigates the underlying causes of issuesB. Incident management restores service operation, service desk provides communication with usersC. Incident management manages interruptions to services, service desk monitors achieved service qualityD. Incident management resolves complex issues, service desk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[444],"tags":[445,413],"_links":{"self":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts\/2057"}],"collection":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/comments?post=2057"}],"version-history":[{"count":0,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/posts\/2057\/revisions"}],"wp:attachment":[{"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/media?parent=2057"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/categories?post=2057"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itilexamtest.com\/v4\/wp-json\/wp\/v2\/tags?post=2057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}