ITIL® Foundation – Exam Test – Q16

Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of IT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could
operate in

A. 1, 2 and 3 only
B. 1 and 2 only
C. 1,2 and 4 only
D. All of the above

A. 1, 2 and 3 only