A. An unplanned disruption of service unless there is a backup to that service B. An unplanned interruption to service or a reduction in the quality of service C. Any disruption to service whether planned or unplanned D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
B. An unplanned interruption to service or a reduction in the quality of service
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of IT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could
A. 1, 2 and 3 only B. 1 and 2 only C. 1,2 and 4 only D. All of the above