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Tag: ITIL BOOK

ITIL® Foundation – Exam Test – Q23

What are the categories of event described in the ITIL service operation book?

A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive

C. Informational, warning, exception
Tagged emergency, ITIL, ITIL BOOK, proactive, reactive, Scheduled, unscheduled, WarningLeave a comment

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