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Tag: plans

ITIL® Foundation – Exam Test – Q7

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners

C. People, process, products, partners
Tagged design, IT services, partners, People, performance, plans, processLeave a comment

ITIL® Foundation – Exam Test – Q6

Which of the following is an objective of business relationship management?

A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist

B. To ensure high levels of customer satisfaction
Tagged business relationship management, customer service, high levels, plansLeave a comment

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