What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Tag: resources
ITIL® Foundation – Exam Test – Q36
Which of these statements about resources and capabilities is CORRECT?
A. Resources are types of service asset and capabilities are not
B. Resources and capabilities are both types of service asset
C. Capabilities are types of service asset and resources are not
D. Neither capabilities nor resources are types of service asset
ITIL® Foundation – Exam Test – Q24
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
