How does the `incident management' practice set user expectations?
A. By using collaboration tools to communicate effectively
B. By agreeing, and communicating target resolution times
C. By assigning resources to ensure that all incidents are resolved as quickly as possible
D. By automated matching of incidents to known errors
A. By using collaboration tools to communicate effectively
B. By agreeing, and communicating target resolution times
C. By assigning resources to ensure that all incidents are resolved as quickly as possible
D. By automated matching of incidents to known errors